Privacy Policy x1bet Malaysia – Data Protection & Your Information Security

1Introduction

Welcome to the Privacy Policy page x1bet. We understand that privacy is more than just a word — it is a fundamental right that every individual deserves to have protected seriously. This document clearly and transparently explains how the x1bet platform handles your personal information from the moment you browse our website through to becoming an active member.

This Privacy Policy applies to all users who access the x1bet platform via the website https://x1bet.bar, the mobile app, or any other official service channels. By using our services, you agree to the data processing practices set out in this document.

2Types of Information We Collect

X1bet collects various types of information depending on your interactions with our platform. The following are the main categories of data we process:

A. Information You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and password.
• Identity verification documents (KYC): A copy of MyKad, passport, utility bill, or other documents required for account verification.
• Financial information: Bank account number, bank name, e-wallet account number (for deposit and withdrawal purposes only).
• Support communications: Conversation history via Live Chat, email, or any feedback you have sent to us.

B. Information Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution and device information.
• Usage data: Pages visited, time spent on the platform, games played, and activity patterns within the account.
• Transaction data: Deposit, withdrawal, wagering history, and account balance.
• Location data: General location information based on IP address (not precise GPS location).

3How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. x1bet does not use your data for purposes outside the scope stated below:

• Account Management: Creating, maintaining, and protecting your account on the x1bet platform.
• Transaction processing: Processing deposits, withdrawals, and wagering securely and accurately.
• Identity Verification: Conducting KYC processes to comply with legal requirements and prevent money laundering.
• Customer support: Responding to inquiries, resolving technical issues, and processing complaints.
• Platform security: Detecting and preventing fraud, unauthorized access, and system abuse.
• Service improvement: Analyzing usage patterns to improve platform functionality and user experience.
• Service communications: Sending important notifications related to your account, transactions, and policy changes.
• Legal compliance: Fulfilling reporting and compliance obligations to the relevant authorities.

4Legal Basis for Data Processing

X1bet only processes your personal data on valid legal grounds. Depending on the type of processing, the bases we rely on are:

• Contract performance: Processing necessary to fulfil our contractual obligations to you as a platform member — including account management and transaction processing.
• Legal obligation: Processing required to comply with Malaysian law, including KYC, AML (Anti-Money Laundering) requirements, and reporting to the relevant authorities.
• Legitimate interest: Processing for platform security, fraud prevention, and risk analysis purposes — where our interests and yours are aligned.
• Consent: For optional marketing communications, we only send them if you have given explicit consent.

5Data Sharing with Third Parties

X1bet does not sell or rent your personal data to any party. However, in certain situations, we may share necessary information with the following parties:

• Payment service providers: To process deposits and withdrawals, required transaction information is shared with providers such as banks and e-wallet operators. These providers are bound by strict confidentiality agreements.
• Game providers: Required game session data is shared with game software providers to ensure games function correctly and fairly.
• Affiliated companies: Within the x1bet group of companies, data may be shared for internal operational purposes under strict controls.
• Legal authority: When required by Malaysian law, court order, or law enforcement authorities, we will disclose the necessary information.
• Fraud prevention: With third-party security services to detect and prevent fraudulent activity that could compromise the security of the platform and other members.

6Data Security Measures

X1bet invests seriously in security infrastructure to ensure your data remains protected at all times. The technical and organizational security measures we employ include:

• 256-bit SSL Encryption: All communications between your device and x1bet servers are protected with military-grade encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is also protected with encryption at the storage level.
• Strict access controls: Only authorized staff may access member personal data, with access records maintained for audit purposes.
• 24/7 security monitoring: Intrusion detection systems and anomaly monitoring operate around the clock to detect suspicious activity.
• Regular security testing: Independent security audits and penetration testing are conducted regularly by independent security experts.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of account protection.

While we take all reasonable precautions, please be aware that no security system is 100% breach-proof. We encourage you to take protective measures on your end as well, including using strong passwords and not sharing your login credentials.

7Data Retention Period

X1bet only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. Our general principles are:

• Active account data is retained for the duration that your account remains active.
• After account closure, financial and transaction data is retained for 7 years to meet accounting and taxation legal requirements.
• KYC documents are retained for 5 years after account closure in accordance with Malaysia AML legal requirements.
• Technical logs and security data are retained for 90 days on a mobile basis unless required for active investigations.
• Customer support communications are retained for 3 years for service quality purposes and dispute resolution.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with established data deletion procedures.

8Your Rights Regarding Personal Data

As an x1bet member, you hold the following rights regarding your personal data. All requests can be submitted through x1bet customer support:

9Cookies & Tracking Technologies

X1bet uses cookies and similar tracking technologies to enhance platform functionality and user experience. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymized data on how users interact with the platform to help us identify technical issues and improve performance.
• Functional cookies: Saving your preferences such as interface language and display settings to provide a more personalized experience.
• Analytics cookies: Helps us understand aggregate usage patterns to make data-driven decisions in improving the platform.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For instructions on managing cookies in a specific browser, please refer to that browser's help documentation.

10International Data Transfers

In the course of platform operations, your data may be processed or stored on servers located outside Malaysia. When such data transfers occur, x1bet ensures adequate protections are in place through:

• Data processing agreements containing internationally recognized standard protection clauses.
• Transfers only to countries or entities with a level of data protection comparable to Malaysia.
• Use of internationally recognized data protection mechanisms for all cross-border transfers.

X1bet does not transfer your personal data to regions or entities that do not have adequate privacy protections in place.

11Children's Privacy

X1bet is a platform that for individuals aged 18 and above only. We do not intentionally collect any personal information from individuals under the age of 18.

If you believe we may have collected information from someone under the age of 18, please contact us immediately via customer support. We will take prompt action to verify and delete that information if confirmed.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the x1bet privacy team is ready to assist.

You can reach us via:

• Live Chat: Available directly within the x1bet platform, 24 hours a day, 7 days a week.
• Support email: [email protected] (response time: within 2 business days).

When contacting us regarding privacy, please clearly state:

• Full name and email address registered with x1bet.
• Type of request (access, transfer, deletion, etc.).
• Specific details about what you require.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and to helping you exercise your rights as outlined in this policy. If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.