Help Center & x1bet FAQ Malaysia

The minimum age requirement is 18 years old. x1bet carries out a KYC (Know Your Customer) process to ensure all members meet this age requirement. Accounts found to be owned by underage individuals will be closed immediately without any compensation.

No. Each individual is only permitted to have one account at x1bet. Creating multiple accounts using different information is a violation of the Terms and Conditions and may result in all such accounts being permanently frozen, including any existing balances.

To complete KYC, you will need to submit:

• A clear copy of your MyKad or Passport (front and back)
• Selfie holding your identification document
• Proof of current address (bank statement or utility bill within the last 3 months)

The review process is typically completed within 24 business hours.

To change your phone number, contact x1bet customer support via Live Chat. You will need to verify your identity before any account information changes can be made. This process takes 1–2 business days to ensure the security of your account.

Contact customer support via Live Chat and state your intention to permanently close your account. Make sure to withdraw all remaining balance first. Once identity verification is complete, your account will be closed within 3–5 business days. This is a permanent action that cannot be undone.

Click the "Forgot password?" link on login page. Enter your registered phone number or email and you will receive a recovery link or OTP code. Follow the instructions to set a new password. This process takes less than 5 minutes.

No. Your account is activated immediately once phone number verification is complete — no deposit is required for activation. However, you will need to make a deposit to start playing and claim your welcome bonus.

x1bet supports a wide range of popular deposit methods in Malaysia, including DuitNow, FPX (all major banks), Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All these methods process deposits instantly with no additional charges from x1bet.

The minimum deposit at x1bet is MYR 20. This is among the lowest in the industry, allowing new players to try the platform without committing a large amount. There is no set maximum daily deposit limit for standard accounts.

Deposits via DuitNow, FPX, and e-wallets are typically processed instantly — within just a few seconds. For manual bank transfers, it may take up to 30 minutes during normal banking hours. If your deposit has not arrived after 1 hour, please contact support with proof of transaction.

x1bet does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own transfer charges depending on their policies. Please check with your payment provider for more information.

Yes. As part of x1bet's commitment to responsible gaming, you can set daily, weekly, or monthly deposit limits. Contact customer support to activate this feature. Limits can be set immediately, but increasing a limit requires a 24-hour waiting period.

If a deposit fails, check whether your bank or e-wallet has reached its daily transaction limit. Also verify that the account details entered are correct. If everything looks right but the deposit still fails, contact x1bet customer support with a screenshot or transaction reference for a prompt review.

Withdrawals at x1bet are processed within 15 minutes for fully KYC-verified accounts. For accounts with incomplete KYC, processing may take longer while the review is pending. Funds will appear in your bank account or e-wallet immediately once processing is complete.

The minimum withdrawal at x1bet is MYR 50. The maximum daily withdrawal limit depends on your account level — standard accounts can withdraw up to MYR 20,000 per day, while VIP members enjoy higher limits. Contact support for specific limit details based on your membership level.

A withdrawal may be delayed for several reasons:

• KYC incomplete or documents not yet submitted
• There are outstanding bonus rollover requirements that have not been met
• Bank account details do not match the x1bet account name
• Account requires additional security review

Contact customer support with your withdrawal reference number for a detailed explanation.

No. x1bet only processes withdrawals to a bank account or e-wallet registered under the same name as your x1bet account. This is a security measure to prevent fraud and protect your account from unauthorized access.

x1bet does not charge any fees for standard withdrawals. You receive the full amount requested with no deductions from our side. However, the receiving bank may apply their own receiving charges — this is beyond x1bet's control.

New x1bet members are eligible for a welcome bonus of up to MYR 1,000 on your first deposit plus 50 free spins on selected Slot Games. The bonus is automatically activated once your first deposit is successfully processed and you choose to claim it.

Each bonus has its own rollover requirements (wagering requirements). The standard welcome bonus carries a 5x rollover on the bonus value. This means if you receive a MYR 100 bonus, you need to place bets totalling MYR 500 before you can withdraw those funds. Check Terms and Conditions for full details on each bonus.

The welcome bonus can only be claimed once per account. However, x1bet offers a range of ongoing promotions for existing members including reload bonuses, weekly cashback, birthday offers, and seasonal promotions. Visit Promotions page for the latest list of offers.

Most bonuses must be activated within 7 days from the date it is credited to your account. Once activated, the rollover requirements must be met within 30 days. Expired bonuses will be automatically removed from your account with no replacement.

Yes, you have the option to decline any bonus. If you prefer to play only with your own deposited funds without rollover requirements, you can choose not to activate a bonus when making a deposit. Funds deposited without a bonus can be withdrawn at any time with no wagering requirements.

x1bet uses 256-bit SSL encryption for all communications between your device and our servers. Member funds are held in segregated accounts separate from the company's operational accounts. Our platform also undergoes regular independent security audits to ensure there are no system vulnerabilities that could be exploited.

Log in to your account and go to Security Settings. Select "Enable 2FA" and follow the instructions to link your phone number. Once active, every new login attempt will require an OTP sent to your phone — an extra layer of protection we strongly recommend for all members.

If you suspect unauthorized access, take the following steps immediately:

• Change your account password immediately
• Review your account activity log to identify any suspicious transactions
• Contact x1bet support via Live Chat and report the incident
• Check the security of the email address and phone number linked to your account

Our security team will investigate and take the appropriate action.

No. x1bet does not sell, rent, or share members' personal data with third parties for marketing purposes. Your data is used solely for platform operations, legal compliance, and identity verification. Please read Privacy Policy our privacy policy for full details on how we handle your data.

x1bet offers an extensive game catalogue covering Live Casino with real dealers (Baccarat, Roulette, Dragon Tiger, Sic Bo), slot machines with thousands of titles from leading providers, Sports Betting for the Malaysia League, English Premier League, NBA, and various international leagues, online poker, and number games such as Keno and Lottery.

Yes. All games at x1bet use a Random Number Generator (RNG) that has been verified and audited by independent bodies. Live Casino games are streamed live from registered studios with trained real dealers. Game outcomes are entirely random and cannot be manipulated by x1bet or any other player.

Some slot games offer a demo mode that lets you try them out without using real money. It's the best way to understand how a game works before placing real bets. However, demo mode is not available for all games and winnings in demo mode cannot be withdrawn.

If a game is interrupted due to a technical issue, try reloading the page or logging in again. x1bet records all game sessions. If a wager is affected by a disruption on our end, it will be resolved fairly based on system records. Contact support with the session time and details for an investigation.

Yes, x1bet has a mobile app for iOS and Android. The app offers all platform features including Live Casino, Sports Betting, account management, deposits, and withdrawals — all optimized for small screens with an intuitive interface.

For web use, you need a modern browser such as the latest version of Google Chrome, Firefox, Safari, or Edge. For the mobile app, the minimum requirement is iOS 12 or above, or Android 8.0 or above. A stable internet connection with a speed of at least 5 Mbps is recommended for the best Live Casino experience.

Try the following steps if you are unable to access the x1bet website:

• Check your internet connection — try accessing another site to confirm
• Clear your browser cache and cookies
• Try using a different browser
• Try accessing using a different mobile data connection
• Make sure the URL you typed is correct: x1bet.bar

If the issue persists, contact support for a review.

While x1bet's SSL encryption protects your data in transit, we do not recommend using public Wi-Fi to access your account. Public networks at cafes, airports, or shopping malls may be exposed to security threats. Use your personal mobile data or a trusted VPN for maximum security.